How Feedback Shapes planr

Efficient resource planning, workforce scheduling, personnel planning, and capacity planning are critical to project success – regardless of whether a company operates in the electrical industry, the building technology sector, or other trades and industries. More and more businesses face the challenge of organizing their workflows efficiently while remaining flexible to adapt to change. To ensure that planr meets these requirements, we rely heavily on customer feedback – structured, continuous, and with a clear focus.

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Annual customer survey as a cornerstone of development

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Once a year, we conduct a comprehensive customer survey. Our goal is to find out how satisfied our customers are, which features of planr they find particularly useful, and where they see potential for improvement. In addition to general feedback on sentiment, this gives us valuable insights into how we can further improve our software in the areas of workforce scheduling and resource planning.

We translate all feedback into concrete tasks. These are consolidated, structured, and prioritized. This creates a clear roadmap that ensures planr remains practical and delivers value across different industries.

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20% of our capacity dedicated to improvements

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To consistently implement customer feedback, we have set ourselves a clear goal: 20% of our capacity is reserved for improvements. These free resources are invested in two areas.

On the one hand, we address Technical Debt – a term from software development that describes how short-term solutions or outdated structures can lead to additional work later on. We continuously reduce this “debt” by optimizing, modernizing, and cleaning up our code.

On the other hand, we dedicate capacity to tasks that further develop our product planr. These are improvements that come directly from customer feedback and make planr even more aligned with the practical needs of capacity and personnel planning.

This approach ensures that planr remains convincing today and continues to provide relevant support in workforce scheduling for many different industries in the future.

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Continuous feedback in daily operations

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Of course, our feedback process doesn’t stop at the annual survey. We also gather input continuously – through the integrated feedback form within planr and via support requests. This ongoing exchange with customers keeps us close to real-world practice, which is essential since resource planning and capacity planning are dynamic and diverse in everyday operations.

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Support as a quality promise

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Another key factor is support. We aim to respond to every request within 24 hours – and we succeed almost every time. Especially in projects with tight deadlines, this reliability makes a big difference. Many of our customers particularly value this fast and consistent support.

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Conclusion: Practical workforce scheduling with planr

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Through structured feedback processes, an annual customer survey, and continuous exchange in day-to-day operations, we ensure that planr remains practical and provides real value. With planr, companies – whether in the electrical industry, building technology, or other trades – can organize their personnel planning and capacity planning more efficiently. At the same time, we guarantee that the software continues to evolve and improve, always staying close to customer needs and in tune with real-world practice.

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